Help and support

Reporting a bug

The more of this you can include, the faster it gets fixed:

• What you were doing, and what happened instead of what you expected.
• Your device and OS version (for example, iPhone 14 on iOS 18.2).
• The app version, shown in Profile → Help & Support → About.
• A screenshot or screen recording, if you can capture one.
• Roughly when it happened, so we can find it in the logs.

Please don’t include your password. We will never ask for it.

Common questions

The AI analysis says I have reached a limit

There is a cap of 30 photo analyses per account per day, which resets 24 hours after your first analysis of the day. Barcode scanning, database search and manual entry are unlimited in the meantime.

The numbers from a photo look wrong

Portion size is the hardest part of reading a photo. Two things help a lot: include a familiar object such as a hand or a spoon for scale, and add a note describing anything invisible (oil, butter, a sauce). Every value stays editable before you save, so you can always correct it.

A barcode isn’t recognised

Packaged product data comes from Open Food Facts, a community database. If a product is missing, you can add it there and it becomes available to everyone, or log it manually in the meantime.

I didn’t get my confirmation email

Check your spam folder first; our messages come from an@auth.welkaly.com address. If it still hasn’t arrived after a few minutes, request it again from the sign-in screen, or write to us.

I want to change my targets

Go to Profile → Goals. You can edit your calorie, protein, carb, fat and water targets directly, or update your body details inPersonal Information and let the app recalculate them.

Privacy and data requests

For access, correction, export or deletion of your data, write toprivacy@welkaly.com. Deleting your account is documented step by step on ouraccount deletion page.